Jobs at Spark by Hilton Brentwood Nashville I 65S

• Assistant General Manager (General Manager)

  The Assistant General Manager (AGM) is directly responsible for the successful operation and administration of the Front Office, Guest Services, and Housekeeping departments. The Assistant General Manager is responsible for the overall guest experience and financial accuracy of the Hotel to include supervision, training, coaching, motivation, and policy implementation. The Assistant General Manager must ensure an awareness of all departments throughout the Hotel; a consistent focus on providing an exceptional experience to every guest while maximizing departmental profitability at the same time. The AGM must ensure that all Hotel operations are carried out professionally. The AGM should participate in community events and represent the hotel in a positive manner. The AGM will help the General Manager achieve desired outcomes by planning, implementing, and controlling effective strategies that drive results and through the creation, development and maintenance of a competent, motivated, and empowered hotel staff.

• Night Auditor (Guest Services)

  A Night Audit is responsible for handling both Front Desk and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel's continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded. The Night Auditor is also responsible for greeting, registering, and checking guests in and out of the hotel.

• Room Attendant (Housekeeping)

  The Room Attendant must keep all rooms and hallway areas in the hotel clean by performing the following duties.

• Front Desk Agent (Guest Services)

  The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be always used: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

• Houseperson (Housekeeping)

  A houseperson maintains the cleanliness and appearance of the hotel, while providing customers with quality service in a timely and friendly manner.

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